Shipping And Returns

SHIPPING

All orders are processed within 24-48 hours and are delivered to you within 2-4 business days. Black Island will not be held responsible for any postage delays that may occur. You will be notified by email with a tracking number to follow up the shipping.

RETURN POLICY

We accept returns for full-price items within 7 days of receipt for exchange or store credit.  Please email Hello@blackislandlabel.com and include:

-Order number
-Name the order was made with
-Email address the order was made with

Kindly note: 
-The returned garment/s must be in their original packaging, with all tags attached. The garment/s have not been worn, damaged or washed. The original invoice should be included in package as proof of purchase. We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.
-The customer is responsible for covering the full cost of returning the garment back to us (shipping, duty tax etc.).   
BlackIslandLabel can not be held responsible in the event of loss, theft or damage of the parcel.
-Any garment/s returned after the 7 days timeframe shall be rejected.
-After we have received your return package, your garment/s will go through our inspection. If your garment meets all the criteria, we will issue you your store credit of the order amount (minus any costs of the return that we have covered).

Orders returned to us without a return authorisation may face delays in processing. We reserve the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

Exchanges:

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece with your store credit.

Quality guarantee

If you have received a damaged, defective, or incorrect item please email Hello@blackislandlabel.com and include:

-Order number
-Name of the order
-Email address with which the order was placed
-A photograph showing the damage

Customs & Taxes

All countries have their own laws regarding the import of certain products. Black Island has no control over these charges. Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as simplyduty.com